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"The biggest benefit of the new system is that there is round-the-clock access to files. Plus, everyone thinks it’s great to be able to sit at their desks and access any file. Needless to say, the new system has made all of us a good deal more efficient."

- Don Catalano, Records Supervisor
Village of Arlington Heights
Police Department
Integrated Document Technologies, Inc., Computers - Sys Designers & Consult, Itasca, IL National Federation of Independent Business

Case Management Software Solutions

OnBase by HylandOnBase by Hyland We would all love for every day transactions to be neatly packaged up and run through a well-defined business process with predictable outcomes. Everyday your organization manages case-based processes surrounding your customers. However, not every business process can be so neatly defined. You may even know the appropriate information, goals or steps required to make well informed business decisions and deliver the work. But how the work is actually completed may vary case to case based on the unique situation with your customer. Whether you need to process claims, open new business to business or consumer accounts or maintain property or parcel records, you need to know who has the work items, its previous history, where the documents are currently located, and what is necessary to get the work items completed.

OnBaseWhile many cases start with a planned action and can be streamlined for efficiency, others can be very unpredictable and surface randomly during the course of the customer relationship. Your skilled knowledge workers need to be fully equipped to handle unplanned events while simultaneously providing the highest levels of high touch customer service. OnBase's single, digital case file solution provides quick and easy access to all the documents, data, and process events required for accurate decision making. Compared to a custom coded solution, Hyland OnBase solutions can be rapidly deployed for any case-based process in a fraction of the time. Why wait any further?

Contact IDT today learn more about case management.

Workflow and Business Process Automation from IDT and OnBase by Hyland

"Workflow" is a term commonly utilized in a Case Management and Enterprise Content Management sales cycle, demonstration, seminar, workshop and tradeshows. You will also hear the term "workflow" used to generally describe a specific work process in an organization such as "order fulfillment," "mortgage application approval," or a "new business underwriting" process. Ensuring that business transactions and cases are handled efficiently and in compliance with organizational procedures is challenging with manual, labor intensive processes. Workflow solutions from IDT and OnBase can automate policy controlled processes without any human interaction or allow a knowledge worker to make critical decisions by selecting the next appropriate steps, providing both control and flexibility. More on the subject of Workflow and Business Process Management can be found by clicking here.

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