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Testimonials
"The simple log in, scanning, and transmission steps best met our customers’ needs. For the bank, implementation was also easy and went quite smoothly, taking only about one week to complete."

-Bill McGuckin – Second Vice President, American Chartered Bank
Integrated Document Technologies, Inc., Computers - Sys Designers & Consult, Itasca, IL National Federation of Independent Business

Technical Support and Contract Maintenance

When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction. Our standard maintenance program offers support services from 8 a.m. - 5 p.m. Central Time.

Extended Support: For additional hours of coverage, you may choose our Extended Support Program, providing you with professional service 24 hours a day, seven days a week. Contact your IDT sales representative for more information on Extended Support Service Plans.

Software Assurance and Hardware Contract Maintenance: Existing customers click here to log into IDT’s Contract Maintenance System.

Choose from one of the options below:
1. Fill out the form below to submit a Technical Support Request remotely via IDT's Problem Tracking Resolution System (PTRS). Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming receipt of the Technical Support Request by our organization.

2. Send an e-mail to either IDT Support or IDT Consulting Support with any supporting documentation such as screen shots, error logs, etc. Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming receipt of the Technical Support Request by our organization.

3. Request IDT's interactive remote assistance with one of our qualified technicians by way of our remote access services (requires pre-approved authorization by a member of your support team).

4. When online resources are not enough, our experienced support engineers are available to provide expert assistance for your organization. To contact a specific IDT product support group, call IDT directly at 630-875-1100 and ask for the IDT Product Support Team.

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