What is enterprise global cloud messaging?

Enterprise global cloud messaging enables organizations to send and receive business-critical communications such as fax, email, and SMS through secure cloud-based services rather than maintaining on-premises messaging infrastructure. IDT works with Retarus to provide enterprise cloud messaging solutions designed for reliability, security, scalability, and integration with business applications.

What is Retarus Cloud Fax?

Retarus Cloud Fax is an enterprise cloud service that enables organizations to send and receive faxes without maintaining traditional fax servers, phone lines, or other on-premises fax infrastructure. It can connect with email, desktop applications, CRM and ERP systems, legacy applications, and other business workflows.

Can Retarus Cloud Fax replace an on-premises fax server?

Yes. Retarus Cloud Fax can replace or reduce dependence on traditional fax servers and related infrastructure by moving fax transmission and reception to the cloud. Organizations can use capabilities such as Email-to-Fax, Fax-to-Email, APIs, web-based faxing, and application integrations while eliminating much of the hardware and infrastructure associated with conventional enterprise fax environments.

Can cloud fax integrate with ERP, CRM, healthcare, and other business applications?

Yes. Retarus Cloud Fax is designed to connect with business and web applications, includinYes. Retarus cloud messaging services are designed to integrate with leading enterprise applications, including Epic, SAP, Salesforce, Microsoft environments, ERP, CRM, EHR, and other business systems. Retarus provides prebuilt connectors and integration options for platforms such as Epic and SAP, along with APIs that enable Cloud Fax and other messaging services to be incorporated into existing applications and automated workflows. For example, Retarus Cloud Fax can integrate directly with Epic to enable users to send and track faxes from within the Epic environment, while Retarus provides connectors and integration flows for SAP S/4HANA, SAP BTP, and SAP Integration Suite. IDT helps organizations design and implement these integrations, connecting Retarus cloud communications with enterprise applications, document capture, content management, and automated business processes.g ERP, CRM, legacy, desktop, and other enterprise systems. API-based options are also available for organizations that need fax functionality integrated directly into applications and automated business processes.

Can Retarus integrate with CAPSYS CAPTURE and Hyland OnBase?

Yes. Retarus cloud messaging services can be integrated with CAPSYS CAPTURE, CAPSYS CAPTURE ONLINE, and Hyland OnBase to create automated, end-to-end document and communications workflows. CAPSYS supports document capture from multiple sources—including scanners, email, attachments, fax, mobile devices, and bulk imports—and integrates with both Retarus and Hyland OnBase. For example, documents received through Retarus Cloud Fax can be incorporated into CAPSYS-powered capture and processing workflows, where documents and associated data can be prepared for delivery into Hyland OnBase and downstream business processes. CAPSYS IoT Smart Connected Scanning can also capture documents at the point of origin and deliver documents and metadata directly into OnBase workflows. IDT brings these technologies together, helping organizations connect Retarus cloud communications, CAPSYS intelligent document capture and processing, and Hyland OnBase content management and workflow automation into an integrated enterprise solution.

What are Retarus Enterprise SMS Services?

Retarus Enterprise SMS Services enable organizations to send and receive business-critical text messages through applications, desktops, web applications, and APIs. IDT and Retarus support enterprise SMS use cases where reliable message delivery is important, including notifications, authentication, customer communications, reminders, and transaction-related messaging.

What is Retarus WebExpress?

Retarus WebExpress is a web-based service for sending fax, email, and SMS communications. Organizations can use a centralized interface and distribution lists to communicate with recipients through their preferred messaging channels without maintaining separate on-premises messaging systems.

Can Retarus cloud messaging work with Microsoft 365?

Yes. Retarus provides integration options that extend Microsoft 365 and Outlook with enterprise fax and SMS capabilities. Organizations can send and receive communications through familiar Microsoft environments while using Retarus’s cloud infrastructure instead of maintaining their own fax or SMS infrastructure.

Can IDT integrate document scanning with Retarus Cloud Fax?

Yes. IDT’s IoT Smart Connected Scanning solutions can provide an endpoint capture option for cloud-based fax workflows. Documents can be scanned from connected capture devices and incorporated into digital fax and document workflows without relying on traditional multifunction devices and standalone fax infrastructure.

How does IDT help organizations implement Retarus cloud messaging?

Integrated Document Technologies (IDT) helps organizations evaluate, design, implement, integrate, and support Retarus cloud messaging solutions. IDT can help connect cloud fax, email, SMS, document capture, and enterprise applications to create automated communication and document workflows tailored to an organization’s business requirements.

Why should an organization move enterprise messaging to the cloud?

Moving fax, SMS, email, and related messaging services to the cloud can reduce dependence on on-premises hardware and infrastructure while improving scalability, centralized administration, integration, reliability, and operational flexibility. Cloud-based messaging can also make it easier to integrate communications into digital workflows and enterprise applications.

What types of organizations can benefit from IDT and Retarus cloud messaging?

Organizations with high-volume, business-critical, regulated, or geographically distributed communications can benefit from enterprise cloud messaging. Common environments include healthcare, financial services, insurance, manufacturing, government, logistics, and other organizations that depend on reliable fax, email, SMS, and application-generated communications.

Can Retarus services support automated business processes?

Yes. Retarus provides APIs and application-integration capabilities that allow fax, SMS, email, and other communication services to become part of automated enterprise workflows. This can enable business applications to initiate communications and process inbound information without requiring employees to manually manage every message.

Why choose IDT for Retarus cloud messaging solutions?

IDT combines enterprise content management, document capture, intelligent document processing, workflow automation, and cloud messaging expertise. This allows IDT to approach Retarus not simply as a replacement for fax or messaging infrastructure, but as part of a broader digital transformation strategy connecting communications, documents, data, and enterprise business processes.

Enterprise Cloud Messaging: Cloud Fax, SMS & Transactional Email

Secure, reliable enterprise messaging powered by Retarus and delivered by IDT. Modernize fax, SMS and transactional email with a global cloud messaging platform designed for business-critical communications, compliance, application integration and high-volume delivery.

Talk to an Enterprise Messaging Expert

Modernize Business-Critical Communications with IDT + Retarus

SMS and Transactional email are Hot and Why Retarus is the Right Choice

Business-critical communications demand more than basic connectivity. Organizations need secure, reliable and scalable ways to exchange information with customers, employees, partners and business applications—without the cost and complexity of maintaining legacy messaging infrastructure.

IDT combines Retarus’ global cloud messaging platform with decades of experience in enterprise content management, document capture, workflow automation and systems integration. Together, IDT and Retarus help organizations modernize how they send, receive and manage Cloud Fax, Enterprise SMS and Transactional Email communications.

Whether you are replacing an on-premises fax server, integrating messaging with Microsoft 365, SAP, ERP, CRM or healthcare applications, enabling high-volume transactional email, or incorporating SMS into automated business processes, IDT can help design and implement a solution aligned with your operational, security and compliance requirements.

One Platform. Multiple Business-Critical Communication Channels.

Retarus Cloud Fax
Modernize business-critical fax communications with Retarus Cloud Fax, a secure, scalable alternative to legacy fax servers, hardware and telephone infrastructure. Delivered and supported by IDT, Retarus Cloud Fax integrates with Microsoft 365 and Outlook, SAP, healthcare applications, enterprise workflows and business systems through powerful APIs, supporting everything from individual users to high-volume automated fax processing. Replace aging on-premises fax infrastructure while improving reliability, security, scalability and operational efficiency.

Retarus Enterprise SMS
Connect customers, employees and business applications with Retarus Enterprise SMS, a secure, scalable messaging service designed for business-critical communications and global delivery. Delivered and supported by IDT, Retarus Enterprise SMS integrates with enterprise applications through REST, SOAP and SMPP APIs to support one-time passwords (OTP), alerts, notifications, two-way messaging and automated application-to-person communications—providing reliable SMS delivery for organizations that need to communicate quickly and securely at scale.

Retarus Transactional Email
Deliver business-critical, application-generated email reliably and at scale with Retarus Transactional Email. Delivered and supported by IDT, the service integrates with enterprise applications through SMTP and APIs to support high-volume communications such as invoices, statements, confirmations, alerts and notifications. Retarus helps organizations improve email deliverability, scalability and visibility while providing a purpose-built alternative for high-volume transactional messaging that may exceed the practical sending limits of Microsoft 365 and other traditional email platforms.

Integrate Messaging with Your Business Applications

Connect Retarus Cloud Fax, Enterprise SMS and Transactional Email directly to the applications and workflows that power your organization. IDT can integrate Retarus messaging services with SAP, Microsoft 365, ERP, CRM, EMR/EHR and other enterprise systems using secure APIs and proven integration methods. By embedding business-critical communications into existing applications and automated workflows, organizations can reduce manual processes, modernize legacy messaging infrastructure and securely exchange information with customers, employees, partners and healthcare providers.

Retarus Technology. IDT Expertise.

Retarus provides the enterprise messaging infrastructure. IDT provides the expertise to put it to work for your business. From solution design and application integration to migration, deployment and ongoing support, IDT helps organizations transform enterprise messaging from disconnected legacy systems into secure, cloud-based communication services.

Talk to an Enterprise Messaging Specialist

Security, Compliance & Reliability

Business-critical communications require more than speed and convenience—they demand security, availability, compliance and reliability. Retarus provides enterprise-grade cloud messaging infrastructure designed to securely support Cloud Fax, Enterprise SMS and Transactional Email across complex and highly regulated business environments. With a resilient global infrastructure and comprehensive security controls, Retarus helps organizations protect sensitive information while maintaining dependable communications with customers, employees, partners and business applications.

For organizations operating in healthcare, financial services and other regulated industries, IDT and Retarus provide messaging solutions designed to support stringent data protection, privacy and compliance requirements. Retarus Cloud Fax can help healthcare organizations modernize legacy fax infrastructure and securely exchange sensitive information between hospitals, providers, payers, laboratories, pharmacies, EMR/EHR platforms and other healthcare applications, while financial services organizations can securely deliver time-sensitive documents, alerts, notifications and transactional communications.

IDT combines Retarus technology with enterprise integration and implementation expertise to help organizations design messaging environments around their specific security, compliance, availability and business continuity requirements. The result is a scalable enterprise messaging platform that reduces dependence on aging on-premises infrastructure while providing the reliability and operational resilience organizations need for communications that simply cannot fail.

Why Work with IDT for Retarus?

Retarus provides the enterprise messaging technology; IDT provides the expertise to make it work within your business. As an experienced Retarus solutions partner, IDT helps organizations with solution architecture, implementation, application integration, migration, ongoing support and managed services across Retarus Cloud Fax, Enterprise SMS and Transactional Email.

From replacing legacy fax infrastructure to integrating messaging with Microsoft 365, SAP, ERP, CRM, EMR/EHR and automated workflows, IDT provides a single, experienced partner to help design, deploy and support a secure, scalable enterprise messaging environment tailored to your organization.

Talk to an IDT Expert →

Unlock the future of email security and discover why now is the right time to switch to cloud-based solutions.

VIEW NEWSROOM

image depicting Retarus Global Cloud services

The Superior and Cost Effective Alternative to On-Premises Messaging Solutions

Retarus delivers a robust Cloud-Based Global Messaging solution that saves customers up to 70% versus on-premise infrastructures while providing superior security, reliability, transparency, and support. Today, Data and PII security is asked about in every boardroom and Retarus’ secure and encrypted faxing technology is the answer.

Retarus services more than 6,000 clients including PharMerica, Bayer, LabCorp, Novartis, SAP, Microsoft, DHL, BMW, Honda, Mercedes Benz, JP Morgan Chase, UBS, Adidas, and many more. Here is how IDT can help your organization achieve:

Up to 50% savings vs. over on-premises based solutions
HIPAA Compliance
Consumption-based pricing using SaaS technology – no hardware required
Seamless integration with EMR systems
Guaranteed security, redundancy, and compliance
Never-Busy technology
Easiest to implement – no-cost pilot programs
Custom applications – client needs-based design

Retarus Cloud versus On-premises system savings.

The Leader in Information Logistics

Retarus WebExpress — Browser-Based Messaging & Broadcasting

Retarus WebExpress provides an easy-to-use, browser-based platform for sending high-volume fax, SMS and email communications without requiring specialized software or messaging infrastructure. Users can create campaigns, manage distribution lists and templates, schedule transmissions, and monitor delivery and reporting from a centralized web interface. WebExpress is ideal for organizations that need to quickly distribute business-critical communications, notifications, product recalls, employee communications or other high-volume messages to large recipient groups.

Explore Retarus WebExpress →

IoT Smart Connected Scanning + Retarus Cloud Fax

Learn about how ECO Friendly and IoT Smart Connected Scanning can provide endpoint capture for Retarus Global Messaging services with an easy-to-use “Scan to Fax” solution from IDT and Alaris, a Kodak Alaris business. Eliminate clunky MFP’s and send outbound faxes and scan your documents using cloud-based ECO Friendly, IoT Smart Connected Scanning devices.

Explore IoT Smart Connected Scanning →

Learn More

Download and read the Cloud Services briefing

Download and read the WebExpress brochure

Download and read the Retarus API technical brochure

Download and read the Retarus Global Delivery Network brochure

Download and read the Retarus Healthcare and Pharmaceutical brochure

Download and read the Retarus Banking, Credit Union, and Finance brochure

Download and read "Retarus Global Messaging Customer Data Management Overview"

Download and read "Key Business and IT Drivers to Eliminate your Internal Fax Machine"

Testimonials

"What has always set IDT apart is their ability to understand each organization’s unique needs and tailor solutions accordingly, rather than offering a one-size-fits-all approach.”

JIM GIO, CIO

TRIANGLE PACKAGE MACHINERY

"We have used IDT for many years and have been extremely satisfied with them! The personal support and technology was essential in keeping our imaging platform at optimal performance levels. They're one of a kind and I highly recommend them!”

SHERI WINKLER, VICE PRESIDENT

COLONIAL SAVINGS, F.A.

"I have worked with IDT for over 15 years at this point and they have been great! We consistently receive an excellent level of support from them and project implementation always goes smoothly. They have solved so many problems for us over the years. I can wholeheartedly recommend IDT.”

KASEY JOHNSON, IMAGING SYSTEMS ADMINISTRATOR

COLONIAL SAVINGS, F.A.

"Loved working with this Company on multiple big scanning projects! We received great communication through the whole process, the staff is wonderful to work with and made a huge project so smooth and easy and they are resonable on thier pricing!! Highly Recommended!! A+++”

MELISSA BAUER, RECORDS MANAGER

MCHENRY COUNTY GOVERNMENT

"The networked scanning solution IDT provided has allowed us to eliminate hand sorting and speed up survey processing, doubling our output, saving time and labor costs. Now we just open up the mail, put it in one pile, regardless of document size, and scan it!”

LAURIE WOJTKOWSKI, DIRECTOR OF OPERATIONS

IPSOS

“After dissecting our workflows, IDT thought outside-the-box. They were spot-on with their recommendations, and delivered what they promised: a better tool, and a better process.”

BRYAN SWARTZ, SENIOR VICE PRESIDENT OF AUDIENCE OPERATIONS

OMEDA

"IDT has expertise we don’t have in-house. They provide what we ask for, and new ways to approach our specific issues. Moving to a Cloud ECM system ensures our documents are readily accessible, saves us money, and solves the Disaster Recovery concern.”

SEAN HANSEN, DIRECTOR FINANCIAL PLANNING & ANALYSIS

TEXTRON MARINE & LAND SYSTEMS

"Without content services from IDT, we would have had to hire 20 people just to mine and pull the documents and burn them on a CD or thumb drive. There’s no way we could have accomplished it and met our timeline for compliance."

MARCIA WILSON, VICE PRESIDENT OF IMAGING

COLONIAL SAVINGS

"Moving is very paper-intensive and our agents don’t get paid until the paperwork is processed. Expanding our document capture system with IDT allowed us to speed up agent payment, eliminate shipping costs, reduce central processing, and help increase agent loyalty and recruitment. It is a completely automated process and really gives us a leg up on our competitors."

RANDY VALENTINO, VP AND CTO

BEKINS VAN LINES

Frequently Asked Questions About Enterprise Cloud Messaging, Fax, Email and SMS

Integrated Document Technologies (IDT) has develped a series of FAQ's and answers regarding Enterprise Cloud Messaging, Fax, Email and SMS technologies.

What is enterprise global cloud messaging?

Enterprise global cloud messaging enables organizations to send and receive business-critical communications such as fax, email, and SMS through secure cloud-based services rather than maintaining on-premises messaging infrastructure. IDT works with Retarus to provide enterprise cloud messaging solutions designed for reliability, security, scalability, and integration with business applications.
What is Retarus Cloud Fax?

Retarus Cloud Fax is an enterprise cloud service that enables organizations to send and receive faxes without maintaining traditional fax servers, phone lines, or other on-premises fax infrastructure. It can connect with email, desktop applications, CRM and ERP systems, legacy applications, and other business workflows.
Can Retarus Cloud Fax replace an on-premises fax server?

Yes. Retarus Cloud Fax can replace or reduce dependence on traditional fax servers and related infrastructure by moving fax transmission and reception to the cloud. Organizations can use capabilities such as Email-to-Fax, Fax-to-Email, APIs, web-based faxing, and application integrations while eliminating much of the hardware and infrastructure associated with conventional enterprise fax environments.
Can cloud fax integrate with ERP, CRM, healthcare, and other business applications?

Yes. Retarus Cloud Fax is designed to connect with business and web applications, includinYes. Retarus cloud messaging services are designed to integrate with leading enterprise applications, including Epic, SAP, Salesforce, Microsoft environments, ERP, CRM, EHR, and other business systems. Retarus provides prebuilt connectors and integration options for platforms such as Epic and SAP, along with APIs that enable Cloud Fax and other messaging services to be incorporated into existing applications and automated workflows.

For example, Retarus Cloud Fax can integrate directly with Epic to enable users to send and track faxes from within the Epic environment, while Retarus provides connectors and integration flows for SAP S/4HANA, SAP BTP, and SAP Integration Suite.

IDT helps organizations design and implement these integrations, connecting Retarus cloud communications with enterprise applications, document capture, content management, and automated business processes.g ERP, CRM, legacy, desktop, and other enterprise systems. API-based options are also available for organizations that need fax functionality integrated directly into applications and automated business processes.
Can Retarus integrate with CAPSYS CAPTURE and Hyland OnBase?

Yes. Retarus cloud messaging services can be integrated with CAPSYS CAPTURE, CAPSYS CAPTURE ONLINE, and Hyland OnBase to create automated, end-to-end document and communications workflows. CAPSYS supports document capture from multiple sources—including scanners, email, attachments, fax, mobile devices, and bulk imports—and integrates with both Retarus and Hyland OnBase.

For example, documents received through Retarus Cloud Fax can be incorporated into CAPSYS-powered capture and processing workflows, where documents and associated data can be prepared for delivery into Hyland OnBase and downstream business processes. CAPSYS IoT Smart Connected Scanning can also capture documents at the point of origin and deliver documents and metadata directly into OnBase workflows.

IDT brings these technologies together, helping organizations connect Retarus cloud communications, CAPSYS intelligent document capture and processing, and Hyland OnBase content management and workflow automation into an integrated enterprise solution.
What are Retarus Enterprise SMS Services?

Retarus Enterprise SMS Services enable organizations to send and receive business-critical text messages through applications, desktops, web applications, and APIs. IDT and Retarus support enterprise SMS use cases where reliable message delivery is important, including notifications, authentication, customer communications, reminders, and transaction-related messaging.
What is Retarus WebExpress?

Retarus WebExpress is a web-based service for sending fax, email, and SMS communications. Organizations can use a centralized interface and distribution lists to communicate with recipients through their preferred messaging channels without maintaining separate on-premises messaging systems.
Can Retarus cloud messaging work with Microsoft 365?

Yes. Retarus provides integration options that extend Microsoft 365 and Outlook with enterprise fax and SMS capabilities. Organizations can send and receive communications through familiar Microsoft environments while using Retarus’s cloud infrastructure instead of maintaining their own fax or SMS infrastructure.
Can IDT integrate document scanning with Retarus Cloud Fax?

Yes. IDT’s IoT Smart Connected Scanning solutions can provide an endpoint capture option for cloud-based fax workflows. Documents can be scanned from connected capture devices and incorporated into digital fax and document workflows without relying on traditional multifunction devices and standalone fax infrastructure.
How does IDT help organizations implement Retarus cloud messaging?

Integrated Document Technologies (IDT) helps organizations evaluate, design, implement, integrate, and support Retarus cloud messaging solutions. IDT can help connect cloud fax, email, SMS, document capture, and enterprise applications to create automated communication and document workflows tailored to an organization’s business requirements.
Why should an organization move enterprise messaging to the cloud?

Moving fax, SMS, email, and related messaging services to the cloud can reduce dependence on on-premises hardware and infrastructure while improving scalability, centralized administration, integration, reliability, and operational flexibility. Cloud-based messaging can also make it easier to integrate communications into digital workflows and enterprise applications.
What types of organizations can benefit from IDT and Retarus cloud messaging?

Organizations with high-volume, business-critical, regulated, or geographically distributed communications can benefit from enterprise cloud messaging. Common environments include healthcare, financial services, insurance, manufacturing, government, logistics, and other organizations that depend on reliable fax, email, SMS, and application-generated communications.
Can Retarus services support automated business processes?

Yes. Retarus provides APIs and application-integration capabilities that allow fax, SMS, email, and other communication services to become part of automated enterprise workflows. This can enable business applications to initiate communications and process inbound information without requiring employees to manually manage every message.
Why choose IDT for Retarus cloud messaging solutions?

IDT combines enterprise content management, document capture, intelligent document processing, workflow automation, and cloud messaging expertise. This allows IDT to approach Retarus not simply as a replacement for fax or messaging infrastructure, but as part of a broader digital transformation strategy connecting communications, documents, data, and enterprise business processes.

Latest Resources

IDT’s clients share our passion for results and it shows in their success. Learn more by reading our featured client results stories. Here you will find a collection of information and resources in the form of videos, events, white papers, Q&A, and have the opportunity to read and watch what our clients are saying about their ROI-driven Content Services solutions provided by Integrated Document Technologies, Inc. (IDT).

Business team collaborating around a table with laptops and digital AI icons overlayed