Support

Technical Support and Contract Maintenance

When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction. Our standard maintenance program for Content Services, ECM and Information Management solutions offers support services from 8 a.m. - 5 p.m. Central Time.

Extended Support: For additional hours of coverage, you may choose our Extended Support Program, providing you with coverage 24 hours a day, seven days a week. Contact your IDT engagement manager for more information on Extended Support Program Plans.

Contact Us

Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming receipt of the Technical Support Request by our organization. *** Note: When submitting a ticket through email, please include your complete contact information (organizational name, your full name, phone numbers we can reach you at, a valid organizational email address). If you don't include that information, it may create a delay in our response!

When online resources are not enough, our experienced support engineers are available to provide expert assistance for your organization. To contact a specific IDT product support group, call IDT directly at 630-875-1100 x316 and ask for the IDT Product Support Team.

IDT strives relentlessly to serve our customers and partners using the highest degrees of trust, integrity, responsiveness, and professionalism.

CONTACT

Phone:

877.722.6438
Fax:

630.875.1101
Hours: 8 AM-5 PM

Central Time M-F

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About IDT

VISIT

1009 W. Hawthorn Drive

Itasca, IL 60143

Over 30 years serving Enterprise and Mid-market customers nationwide!

Contact Us Today

Welcome to IDT's Content Services, ECM, and Information Management website! We greatly appreciate your visit. Should you have any inquiries or feedback, please don't hesitate to share them using the contact form. We're eager to engage with you. Provide the requested information, and one of our dedicated IDT representatives will reach out to you promptly.

A quick note: For support-related matters, we recommend referring to our support page for assistance. Thank you for considering IDT.

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