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Managed Content Services

Managed Capture and Content Services


The Managed Capture and Content Services Program through IDT provides a unique value proposition for our clients. Data and Document Capture and Content Services applications require frequent attention, care, and maintenance to ensure optimal performance and dependability by trained and certified personnel.


On average, CAPSYS CAPTURE and Hyland Software release at least one major software version per year along with issuing various security updates, patches and bug fixes throughout the lifecycle of the major release. Often times these patches will address vulnerabilities that can create havoc for a customer if left unchecked. After the initial on-premises application and infrastructure deployment, these systems are sometimes left in their original deployment state, leading to a degradation in overall system performance while also creating potential organizational security risks.


IDT is a proven implementation and solution provider for both CAPSYS CAPTURE ONLINE and OnBase by Hyland. IDT has many years of Subject Matter Expertise (SME) and experience in Enterprise Content Management solution deployments, upgrades, integrations, application scaling, and overall application and infrastructure optimization. Our customizable Managed Capture and Content Service offerings enable IDT to address the common concerns and challenges with managing and supporting an Enterprise Capture and Content Services solution.

Content Services & ECM in the Cloud

Reduce Costs and Provide Access to Information from Practically Anywhere

Get the benefits of an enormous computing infrastructure with our cloud computing without having to implement and administer it directly, and get it at a fraction of the cost. IDT provides outsourcing and professional IT hosting services for small, mid-sized, and enterprise organizations. We’ll show you how we leverage a proven set of technologies and extensive subject matter expertise to deliver cost-effective, flexible solutions that provide responsive and predictable levels of service for your business.


IDT is the Premier Provider of Cloud Computing, Software as a Service (SaaS) supplying flexibility and savings.

IDT’s Managed Capture and Content Services offerings enable our customers to shift day to day application and infrastructure operations and ongoing application maintenance of their existing on-premises based deployments of CAPSYS CAPTURE and Hyland OnBase over to our secure, Cloud-based offerings allowing your internal IT department to focus other priorities.

The cloud you can trust, with the numbers to prove it.


90+

Compliance offerings - among the largest portfolios in the industry

95%

of Fortune 500 companies trust

their business on the Microsoft Cloud

22%

Market share as of Q2, 2023

Customized and Tailored to Fit Your Needs and Budget


SOFTWARE LICENSING OWNERSHIP AND CONTINUITY

  • Subscription-based Licensing

    Subscription-based licensing has increasingly gained popularity in recent times. One of the primary benefits of subscription-based licensing is its flexibility and adaptability. Users can scale their subscription up or down based on changing needs, without incurring a significant upfront cost, as is common with perpetual licenses. This model also ensures users always have access to the latest updates, features, and security patches, promoting a more secure and enhanced user experience.

  • Continuation of your existing On-Premises Licensing & Support

    Ownership of your existing application’s perpetual licensing remains in your possession. Your existing IDT Annual Software Assurance Agreements remain intact through IDT. Your current IDT Software Support mechanisms remains intact with a continuation of support by the current application software manufacturer.


APPLICATION HOSTING

  • Application Infrastructure Hardware Purchase

    IDT provides all of the necessary virtual server infrastructure, Microsoft operating systems, database licensing, VPNs, Storage Services, etc. to operate your CAPSYS CAPTURE ONLINE & Hyland OnBase applications. We provide the Cloud-based server infrastructure to ensure optimal application operation based on your evolving needs. This eliminates the needs to purchase, upgrade and add physical server hardware or Microsoft licensing in your internal datacenter.

  • Application Installation and Ongoing Maintenance

    As application software and usage demands change your virtual infrastructure needs to keep pace. IDT handles all new virtual server provisioning and ongoing monthly maintenance needed to maintain a solid infrastructure that provides optimal performance for your Managed Capture and Content Services application suite.

  • High Availability and Redundancy

    Many of Microsoft’s Azure services provide a 99.9% or 99.95% Standard SLA as their standard offering. Via Microsoft’s High Availability Sets, SLA’s can be tailored and increased (for additional cost) to provide you with maximum uptime. Details about Microsoft’s SLA’s can be found here and also here

  • Backups

    All necessary system backups are conducted automatically for you, eliminating the time, expense and tasks from your IT staff and budgets.


FLEXIBLE APPLICATION UPDATES

  • Managed Capture & Content Service Software Updates

    IDT keeps your systems updated on new versions, security patches, and updates. Unlike other providers, IDT will coordinate with your staff to review new version updates and patches to determine when these should be applied. This provides flexibility in determining the timing of new updates to ensure changes have minimal impact on users. Our approach towards patch management mitigates the risk of applying new versions and updates without your consideration of how those updates may impact other systems that are tightly integrated with your Managed Capture and Content Services applications.


OPTIONAL PLATINUM INFRASTRUCTURE & APPLICATION SUPPORT

  • 24/7/365 Application and Infrastructure Critical Support

    Our optional IDT Platinum support service offering provides 24/7 system monitoring to identify problems. Platinum support uplifts IDT’s Standard 8 x 5 support plan to include 24/7/365 telephone call service with a 4 hour maximum response time. Platinum support greatly reduces the potential wait time to address critical issues that negatively affect production application usage for organizations that need mission-critical support.

Ready to Integrate Your Business with the Cloud?

Embrace tomorrow, today! Are you ready for the Cloud? Dive in now and Digitally Transform your business for a limitless future. Don't let innovation pass you by - seize this opportunity to elevate your operations and achieve unprecedented growth. The future is in the cloud, and your next big leap forward starts here with IDT Today!

Learn More About SaaS

Cloud Computing Solutions Partners


Microsoft Azure

IDT hosts your Managed Capture and Content Services applications in industry-leading Microsoft Azure Worldwide Datacenter’s. Depending on your industry, as a Microsoft Authorized Cloud Solution Provider, IDT offers deployment choices for your Managed Content Services application in either Microsoft’s Azure Government Edition infrastructure or Microsoft’s Azure Commercial Edition.


Save your precious cash and don’t spend it on software, annual software assurance, servers, operating systems, databases, etc. To utilize Microsoft based applications in a SaaS or cloud-computing environment does not require your business to have to procure software licenses and server hardware upfront before you start using the product’s capabilities, because the product’s capabilities are provided safely and securely over the web directly to your organization from IDT’s datacenter.

Hyland Cloud

IDT has partnered with the world-class leader in Content Services Platform Solutions – Hyland Software, the makers of OnBase for a good reason. They pioneered it! Hyland has hosted OnBase in the cloud for more than 15 years, making Hyland a true pioneer in the field. More than 1175 companies in 42 countries trust the Hyland Cloud to safely and securely store their information. Regularly audited and certified data centers across the globe provide in-country, private cloud space with comprehensive security and disaster recovery protocols.


Currently, the Hyland Cloud stores more than 12 billion documents — totaling more than 10 petabytes of data.

IDT is a Microsoft Cloud Computing Partner

In a sense, you can think of SaaS as renting or leasing the application, operating systems, & hardware and you are only paying for it for as long as you utilize the software and hardware products for your content services. Be aware that not every Microsoft Partner – regardless of their partner status – is authorized or enabled to offer the Microsoft based applications as a service because of several reasons:

  1. They may not have a suitable data center equipped to meet the stringent security and uptime requirements that financial applications demand.
  2. They may lack the technical staff to effectively manage and operate a Cloud/SaaS environment – which is a very different set of skill sets than deploying on-premise applications.
  3. They may not have the necessary operational and administrative infrastructure to manage the Microsoft SPLA alternative licensing program – a requirement from Microsoft when deploying the Microsoft applications in a SaaS or Cloud Computing environment.


Eliminate the endless headaches of establishing a CAPEX budget, dealing with internal IT chargebacks, application system administration, IT employee turnover, backup and restore processes, applying patches, service packs, and hotfixes. With IDT, you and your staff can focus on your core competencies, and we will take care of your Microsoft-based application needs for business process improvement.


Contact IDT for more details on the specifics of the Microsoft-based applications Software as a Service program.

Testimonials


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IDT has expertise we don’t have in-house. They provide what we ask for, and new ways to approach our specific issues. Moving to a Cloud ECM system ensures our documents are readily accessible, saves us money, and solves the Disaster Recovery concern.

SEAN HANSEN

DIRECTOR, FINANCIAL PLANNING & ANALYSIS, TEXTRON MARINE & LAND SYSTEMS

Latest Resources

IDT’s clients share our passion for results and it shows in their success. Learn more by reading our featured client results stories. Here you will find a collection of information and resources in the form of videos, events, white papers, Q&A, and have the opportunity to read and watch what our clients are saying about their ROI-driven Content Services solutions provided by Integrated Document Technologies, Inc. (IDT).

by Paul Szemplinski 20 Aug, 2023
In today's fast-paced world, the efficiency of document management plays a crucial role in the success of businesses and organizations. Traditional document scanning methods are not only time-consuming but also prone to errors and inefficiencies. Enter CAPSYS, a pioneer in leveraging IoT (Internet of Things) technology to revolutionize the way we approach document scanning and management. In this blog post, we'll delve into the exciting world of IoT-powered document scanning and explore how CAPSYS is leading the way in transforming this essential business process. The Power of IoT in Document Management The IoT has permeated various industries, transforming the way we interact with technology and data. In the realm of document management, IoT technology has brought about a seismic shift in how documents are captured, processed, and utilized. IoT-enabled document scanning solutions, such as those offered by CAPSYS, combine cutting-edge hardware and intelligent software to streamline and enhance document management processes. Real-time Connectivity: Traditional document scanning methods often require manual intervention, leading to delays and potential errors. With IoT technology, devices can be interconnected in real-time, allowing for instant data transfer, updates, and notifications. CAPSYS leverages this connectivity to provide a seamless and efficient document scanning experience. Remote Accessibility: IoT-enabled document scanners can be remotely accessed and controlled, making it possible for employees to initiate scanning processes from various locations. This is particularly beneficial in today's remote and hybrid work environments, where access to physical scanners may be limited. Enhanced Data Accuracy: CAPSYS employs advanced data capture technologies, including Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR), which utilize machine learning algorithms to accurately extract and interpret data from scanned documents. This significantly reduces the chances of human errors and data inconsistencies. Automated Workflows: One of the standout features of IoT-powered document scanning from CAPSYS is the ability to create automated workflows. These workflows can be customized to match the unique requirements of an organization, ensuring that documents are routed to the appropriate departments, individuals, or storage locations automatically. Scalability and Integration: As businesses grow, their document management needs to evolve as well. IoT technology allows CAPSYS to create scalable solutions that can seamlessly integrate with existing software and systems, adapting to the changing needs of organizations without disruption. Security and Compliance: IoT-enabled document scanning solutions prioritize security and compliance. CAPSYS incorporates robust encryption, access controls, and audit trails to safeguard sensitive information and ensure adherence to industry regulations. Environmental Impact: By digitizing documents and reducing the need for physical storage, IoT-powered document scanning contributes to eco-friendly practices and the reduction of paper waste. The CAPSYS Advantage CAPSYS has emerged as a frontrunner in the realm of IoT-powered document scanning solutions. We have taken an innovative approach to leveraging IoT technology in document management has led to numerous benefits for businesses and organizations of all sizes: Streamlined Processes: CAPSYS solutions reduce manual tasks and accelerate document processing, leading to improved operational efficiency.  Cost Savings: By automating workflows and minimizing errors, businesses can achieve significant cost savings in terms of time, resources, and potential legal penalties. IoT Smart Connected Scanning demonstrates a 40-65% cost savings over traditional, MFP, TWAIN-based document capture. Enhanced Customer Experience: Quick and accurate document processing translates to faster response times and improved customer interactions. Future-Proof Solutions: CAPSYS' commitment to innovation ensures that their solutions evolve alongside technological advancements, future-proofing your document management strategies. Superior Image Quality: Perfect Page technology from Kodak Alaris is embedded into each and every IoT Smart Connected Scanning scanning appliance. Perfect Page produces superior image quality that is as good or better than the original. The patented image science technology is using “System on a Chip” architecture that is embedded in the firmware of every IoT Smart Connected Scanning appliance. More on that subject can be found here: https://idt-inc.com/faqs/ The marriage of IoT technology and document scanning offered by CAPSYS has ushered in a new era of efficiency, accuracy, and scalability in document management. By harnessing the power of real-time connectivity, automated workflows, and advanced data capture techniques, businesses can not only streamline their operations but also enhance security, compliance, and overall customer experience. As the digital landscape and digital document transformation continue to evolve, embracing IoT-powered document scanning solutions from CAPSYS is a strategic move that positions your organization at the forefront of innovation and success.
by Paul Szemplinski 01 Nov, 2021
While Microsoft Office SharePoint has been around since 2001, the basic formula for scanning documents into SharePoint has been largely the same for the past 30 years. The document capture experience for SharePoint (as well as other Content Services Platform and ECM solutions) have been primarily driven by PCs and/or MFDs (Multi-Function Devices), tethered connections, software drivers such as TWAIN or ISIS, Thick Client Application Software Installations, Ongoing Patching and Hotfixes, Virus/Malware/Ransomware installation, Training Services for End Users and IT and Network/OS configuration processes conducted by your IT department. The archaic formula is needlessly complex, introduces many points of failure into the process, and is largely expensive. If you are looking for a Fast, Easy, and Economical way to scan and capture your paper-based documents into Microsoft Office 365 SharePoint – then look no further, you are in the right place! Introducing IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE . IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE completely shatters the antiquated 30-year-old formula and has revolutionized the way paper-based documents are captured. Let's dive into the Top-10 reasons on how IoT Smart Connected is revolutionizing the Microsoft Office SharePoint marketplace! An Installation and Deployment process unmatched in the Industry From unboxing the equipment, performing light assembly, powering up, and scanning your custom configured QR code – the entire experience can be completed in just under 5 minutes by non-technical users. No previous MFP or document scanning solution has ever been able to accomplish such a feat. Once that simple installation and deployment process has been completed, you are fully operational! It should be, after all, it's IoT aware, and it's SMART! Archaic and alternative document capture solutions require PCs, application software, software drivers, installation and configuration, anti-malware, anti-virus, anti-ransomware, patching, hotfixes, IT involvement, and ongoing support services. Ease of Use If the 5 minute or less installation and deployment process wasn’t enough to demonstrate simplicity, then how does the end-user experience stack up when interacting with the IoT Smart Connected Appliance? Well, during that 5 minute or less experience, CAPSYS CAPTURE ONLINE behind the scenes already provisioned your SharePoint Document Capture application portfolio on each of your IoT SMART appliances. In other words, we have already delivered an easy-to-use “Single push-button interface” that allows your end-users to begin capturing documents and delivering them to your key line of business applications such as: Accounts Payable/ERP System Human Resources/HRIS system Sales Order Processing Patient OnBoarding Insurance Underwriting Loan Processing And many more! IoT Smart Connected Scanning appliances can even perform outbound faxing services using Retarus’ Global Cloud Fax and Messaging Services . The benefit of our integration with Retarus is now you have a single device that can SCAN and FAX your documents out using a premier cloud-based faxing, SMS, and E-Mail solution provider. Near Realtime Operator Feedback Have you ever experienced after you scanned your documents with your MFP/MFD or tethered PC-based scanning application that your documents never arrived where you expected them to go? Worse yet, you didn’t come to that realization until hours, days or weeks later? With IoT Smart Connected Scanning that won’t happen and here’s why. Unique to the IoT Smart Connected Scanning platform is what we term, “positive user confirmation” capabilities. With IoT Smart Connected Scanning for SharePoint , we can determine - based on your business rules - what makes up an acceptable document submission. For example, if your batch submission requires signatures to be present on documents, or a specific set of document types MUST BE contained in the batch scanning process, we have the ability to detect the existence of those requirements in near real-time. Further, we communicate a meaningful message back on the IoT Smart Connected Appliance user such as an “Accepted” or “Rejected” status. To serve as another example, we can check that a required signature or required document type is missing from the batch. We can even tell you which document type is missing. And, we do all this before the user ever leaves the IoT Smart appliance! Patented Perfect Page Perfect Page - from Kodak Alaris - technology produces superior image quality that is as good or better than the original. The patented image science technology is using “System on a Chip” architecture that is embedded in the firmware of every IoT Smart Connected Scanning appliance. That means no third-party document scanning software applications or third-party licensed image enhancement technology such as VRS, or end-user configuration processes are required. The end result is pristine image quality, images that are ideal for OCR applications all while delivering compact image file sizes that have been optimized for Cloud storage. Nobody else in the industry, no MFP/MFD manufacturer has the Perfect Page enhancement technology. Visit https://www.idt-inc.com/faqs/ and download and read a Perfect Page brochure and watch a quick demonstration to learn more. Blazing Fast, Small Footprint and Superior Paper Handling With IoT Smart Connected Scanning for Microsoft Office 365 SharePoint , you get the ability to capture paper documents of varying weights, shapes, and sizes, simplex, duplex, black and white, color, with a number of different file format options including popular PDF and TIF formats. And, it is fast…. up to 80 pages per minute. Massively Impressive Cost Savings By as much as 40-65%. Yes, you heard that correctly. Why? Because we have eliminated all of the extra IT Tower of Babel layers that needlessly drive the costs upward. The IT Tower of Babel refers to all the layers in between your paper and your business process - PCs, document scanning application software licenses, annual software maintenance, on-premises based installation services, IT ongoing support costs, etc. When you have multiple locations, multiple decentralized capture locations, the cost differential becomes strikingly massive. Remotely Managed Once your custom QR code completes the licensing and provisioning process, your fleet of IoT Smart Connected Scanning appliances for Microsoft 365 SharePoint is fully managed remotely via the Cloud. Application changes to a single IoT Smart Connected appliance or the entire fleet of appliances are made remotely thereafter. Purpose-Built with Security and Chain of Custody in Mind IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE provides optional support for RFID authentication technology using industry standards such as SAML, Active Directory, LDAP, Ping Federate, or other authentication methods. RFID security connects the user to the documents being scanned. The time, place, device, person, and documents are all linked using metadata and all those attributes are carried through the entire capture process. Built into each and every IoT Smart Connected Scanning appliance powered by CAPSYS CAPTURE ONLINE is a unique, dual-channel architecture. The remote management of the IoT Smart appliance is performed on a separate distinct channel from which the documents are being captured upon. Each channel is encrypted at REST and while in transit. This unique, dual-channel architecture provides the kind of security needed to meet the most stringent requirements in today’s Edge Computing environments. A tethered-based scanning solution or even an MFP simply can’t do this. Malware, Virus and Ransomware Resilient PCs and application software are vulnerable to outside threats. PC-driven applications can leak sensitive and proprietary data outside of an organization – intentionally or unintentionally. PC-based, tether-driven scanning application software solutions must be provisioned with a security suite, patched, and monitored not only initially but on an ongoing basis. And, remember the risk and expense to do this for any organization increases by the number of decentralized locations and as well as the number of PC-based tether-driven scanning solutions deployed. IoT Smart Connected Scanning appliances are virus, malware, and ransomware resilient.  Managed Capture as a Service by CAPSYS CAPTURE ONLINE. What makes IoT Smart Connected Scanning the ideal document capture platform for Microsoft 365 SharePoint is it is all powered by CAPSYS CAPTURE ONLINE – a complete Managed Capture as a Service solution provisioned in Microsoft Azure Datacenters – both Commercial and Government Editions. Whether you need to innovative document capture at the End Points of your Business Process using IoT Smart Capture devices, decentralized capture using traditional tethered based devices, centralized capture using 200 pages per minute devices, email ingestion with attachments, or even automated fax capture – CAPSYS Technologies has the ideal Cloud solution for your organization. For more information on IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE please visit https://www.capsystech.com .
by Paul Szemplinski 20 May, 2021
I. Situation: The Nightmare That Is Shared Email Whether your organization is— Public, private, a government agency, or a not-for-profit entity In the healthcare, insurance or higher education marketplace A manufacturer, distributor, operate in the logistics field, or a very large Global 2000 company Or a small to mid-sized organization You are likely feeling the pain and bad daytime dreams that accompany Shared Email Box use within your organization. There is an influx of emails that arrive at your organization addressed to a mix of real-recipient and alias-recipient inboxes. Addresses such as AccountsPayable@xyz.com, salesorders@xyz.com, claimsadjudication@xyz.com, info@xyz.com or customerservice@xyz.gov or .org. There is no real identifiable “person” assigned to the other side of these mailboxes—at least from the sender’s perspective. Internally, on the receiving side, you do have at least one person, sometimes an entire “SWAT” team accessing these real and aliased email addresses—known as the “Shared Email Boxes.” Unfortunately, this often creates a free-for-all approach in terms of who works inbound emails and how they are handled. It’s a process that could use improvement, but it’s difficult to know where to begin. Team members are responsible for identifying which items belong to whom, working the item to its completion, and then moving that “finished” item out of the inbox into a Shared Email Box subfolder, to differentiate email items that are unread, inflight, or email items that have actually been completed. We know the process of accessing a Shared Email Box is all manual—an ad-hoc, people-driven approach (prone to error) to working the items in the Shared Email Box, and there is no genuine accountability. You may even have gotten a bit clever and... Download and Read the full post at: https://bit.ly/3ykXDx9
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