Glossary of Hyland Software Technology Terms
from the makers of OnBase and IDT

Graphic Illustrating Tech Terms


Are you tech-know-phobic?

That's ok, we've got you covered. We know that there are a plethora of technical terms out there with various definitions available. Heck, your industry is full of inside-baseball lingo. Here are common Hyland Software makers of OnBase and IDT terms we frequently use throughout our discussions and various websites along with their corresponding definitions.


This is the recommended version for all Hyland customers and is the required version to get access to new capabilities within the Hyland Experience Platform as they become available.


Customers deploy software within their own data centers. The customer has the responsibility to secure, maintain and upgrade both the hardware and software within their environment.


Hyland deploys software in Hyland’s data centers. Hyland has the responsibility to secure, maintain and upgrade the customer’s environment. 

Single-tenancy (Single-tenant) 

A distinct software environment unique to one customer, containing only their data and documents. 

Multi-tenancy (Multi-tenant) 

A shared software environment utilized by multiple customers, with customer’s data and documents available only to them. 


A general term referring to data centers owned by a third party organization such as Hyland, Amazon or Microsoft. 

Software as a Service (SaaS) 

A cloud-only, multi-tenant software deployment. Similar to hosted in that Hyland has the responsibility to secure, maintain and upgrade the environment, but has the benefits of multi-tenancy providing greater economies of scale for Hyland as business when supporting customers. 


The ultimate unification of our product portfolio, which will enable our customer’s solutions to include content and capabilities from multiple products and repositories. 

Enhancement Pack

A package of software changes including enhancements, bug fixes, and security patches for hosted and on-premises customers, published on a frequent basis. 

Continuous Delivery 

A method for software delivery facilitating frequent software releases to a production SaaS environment or made available for download. 


A re-usable user experience element, such as a document viewer, file upload option, keyword and data panel etc. 


A re-usable cloud-based software engine which can perform a specific task when called, such as OCR, document classification, automated redaction etc. 


A standards-based API approach based on HTTP that is highly inter-operable and resilient. 

Component Library

A packaging of re-usable components that can be leveraged in both Hyland applications as well as purpose-built partner and customer-based applications and solutions. 

App Store

A method for software delivery where pre-configured solutions and applications can be made available to customers and partners for use with their Hyland Experience. This is part of Hyland's roadmap. 

Identity Provider (IdP)

A piece of software that supports identifying a user and providing additional information about that user such as roles, groups, etc. Example of using your Facebook account to login to Instagram or some other system. IdP provides for shared identity (also known as single-sign-on), so you may hear the term “shared identity” used somewhat synonymously. 

Shared Identity 

See Identity Provider definition. 

Hyland Experience

Hyland’s platform for SaaS based applications that leverage modern technologies such as micro-services, components, REST-ful APIs updated frequently via a continuous delivery model and providing application and solutions via self-service. Hyland Experience integrates with customer’s Foundation versions.