Technical Support and Contract Maintenance

When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction. Our standard maintenance program for Content Services, ECM and Information Management solutions offers support services from 8 a.m. - 5 p.m. Central Time.

Extended Support: For additional hours of coverage, you may choose our Extended Support Program, providing you with professional service 24 hours a day, seven days a week. Contact your IDT sales representative for more information on Extended Support Program Plans.

Choose from one of the options below:

1. Fill out the form below to submit a Technical Support Request remotely via IDT's Problem Tracking Resolution System (PTRS). Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming receipt of the Technical Support Request by our organization.  *** Note: When submitting a ticket through email, please include your complete contact information (organizational name, your full name, phone numbers we can reach you at, a valid organizational email address).  If you don't include that information, it may create a delay in our response!
2. Send an e-mail to either IDT Support or IDT Consulting Support with any supporting documentation such as screenshots, error logs, etc. Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming receipt of the Technical Support Request by our organization.  *** Note: When submitting a ticket using the form below, please include your complete contact information (organizational name, your full name, phone numbers we can reach you at, a valid organizational email address).  If you don't include that information, it may create a delay in our response!
3. Request IDT's interactive remote assistance with one of our qualified technicians by way of our remote access services (requires pre-approved authorization by a member of your support team).
4. When online resources are not enough, our experienced support engineers are available to provide expert assistance for your organization. To contact a specific IDT product support group, call IDT directly at 630-875-1100 and ask for the IDT Product Support Team.

Contact us for more information on our company and our enterprise content management services. We are based in Itasca, Illinois, and have locations in Colorado Springs, San Clemente California, and Bonita Springs, FL. and serve clients nationwide.