Microsoft Email Message and Attachment Processing for Case Management

CAPSYS CAPTURE E-Mail Gateway is a powerful CAPSYS CAPTURE ™ server extension (ExecuBot™) that monitors your organization's email boxes and captures all of the message content automatically creating CAPSYS CAPTURE cases and their appropriate indexes or metadata. The information captured can include (but is not limited to) the sender's email address and domain, date and time, subject, message body, email aliases plus each of the email message attachments.

Once an email is sent to your email box(es) that is being monitored by CAPSYS CAPTURE, EmailGateway ingests the resulting message(s) and attachment(s) for further document and case management processing. Any attachments associated with the message are automatically extracted from the email message and the individual attachments are created inside of the corresponding CAPSYS CAPTURE case and noted accordingly as individual documents. Various business rules that consist of case routing, data extraction, case creation notifications, and more can be configured throughout the entire email message capture process.


CAPSYS CAPTURE Email Gateway server extension supports IMAP, SMTP, and MAPI - and therefore most mail server configurations such as Cloud-based Microsoft Office 365 with OAuth 2.0 Modern Authentication Support, Google Mail, as well as On-Premises based Microsoft Exchange servers. CAPSYS CAPTURE’s advanced scripting is also included with the offering, allowing for complex operations to be performed on the email prior to submission to other CAPSYS CAPTURE ExecuBots contained in the CAPSYS CAPTURE workflow system.

Download and Read the CAPSYS CAPTURE Email Gateway Solution Brief!

Eco-Friendly, IoT Smart Connected Scanning

Not just Smart, but rather it's BRILLIANT! 

IoT Smart Connected Scanning solutions powered by CAPSYS CAPTURE ONLINE from IDT deliver point-of-origin capture using innovative “Internet of Things” (IoT) technology making data and document capture easier than ever!  In just under 5 minutes, you can deploy a full-featured data and document solution that captures all your various types of documents and pushes them into your business processes through the convenience of a button-driven end-user experience.

Learn how IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE and a patented QR Code can unlock and boost your organization's overall business process efficiency by clicking here!

Image of Iot Smart connected scanning





CAPSYS Interface


The Benefits?

No PrintingScanning, or Manual Indexing of email messages or their associated attachments!  The process is completely automated.  What could be easier?

Consider CAPSYS Email Gateway for:

  • Automation of Sales Order Entry processes into an ERP or Line of Business Systems
  • Management of Automated Inbound Correspondence
  • Triggering workflows for New Business Underwriting
  • Front ending Invoice Processing systems
  • Customer care and incoming website inquiries
  • Augmenting or Replacement of Incoming FAX Server applications
  • and much more!

Key Features

  • Captures multiple different file type attachments through the optional Outlook® add-in
  • Assigns incoming emails to CAPSYS users, based on an email address or manual configuration
  • OAuth 2.0 Modern Authentication Support
  • Supports moving processed messages to a folder
  • PDF conversion option converts PDF attachments to TIFF or JPG
  • Automatically determines CAPSYS batch profile and document type via CAPSYS indexes or scripts

If you’re looking to get out of the business of manually managing your Shared Email Boxes, then CAPSYS is here to help you start your smarter content services platform journey. Because today, it’s likely you are losing sleep and your team members and organization are likely caught up in the following repetitive, inefficient, costly work steps.  Let us help you solve these challenges!

Contact IDT today to learn more about CAPSYS CAPTURE EmailGateway and CAPSYS CAPTURE ONLINE!