Crisis and Incident Management Tracking

What does this Crisis and Incident Management Tracking Application do?

The crisis and incident management concept is an example configuration using a case management application that helps organizations track individuals who may be affected by emergency situations and develop action plans to handle the next steps in assisting the individual.

For example, as employees may be infected by a contagious virus such as COVID-19, those individuals may self-report their situation to their leadership and HR team members. A handy check-listing function provides team members to ensure the right steps are taken to handle the situation.

Voluntary Self Report Form

Based on the severity of the illness, those individuals may be asked to work remotely. The crisis management concept allows departments like HR to track the lifecycle of this case from the initial report all the way through any actions that need to be taken and finally to case closure.

By tracking individual cases and their link to the impact of other employees, organizations can better proactively assist their employees in a time of need.

Case Info And Checklist

All of this helps organizations in ways where e-mail inboxes and spreadsheets are limited.

What are the key features of this solution?

  • Initiation Form to the Front End the Asks
  • Administration Panel to Handle Different Rules and Action Plans
  • Search individuals or existing cases
  • Checklist Management Based on Case Types
  • Task Management
  • Note Management
  • Automated Notifications


  • One-stop shop for documents, communication, and data related to the case.
  • Flexible administration allows different situations to be handled uniquely.
  • Powerful searching capabilities to quickly find cases and employees.
  • Simple form submission makes it easy to self-identify issues.
  • Reporting provides a powerful way to assist employees and manage cases.

Case Management is an ideal extension of your overall Content Services Platform strategy and the makers of OnBase from Hyland Software and IDT offer App Builder to solve Crisis and Incident Management challenges your organization is currently facing.

Contact us for more information about our Crisis Management Tracking application from IDT and Hyland Software. We are based in Itasca, IL, with a presence in Colorado, California, Texas, and Florida and serve clients nationwide.